Dell OptiPlex 360 (Late 2008) - Manual (Page 147)

Troubleshooting 147
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
H E C K T H E S O F T WA RE D O C U M EN T A TI O N
— If necessary, uninstall and then reinstall
the program.
A program is designed for an earlier Windows operating system
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U N T H E
P
R O G R A M
C
O M P A T I B I L I T Y
W
I Z A RD
—
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows XP operating system environments.
1 Click Start All Programs AccessoriesProgram Compatibility WizardNext.
2 Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1 Click Start  Control PanelProgramsUse an older program with this
version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
T
URN TH E CO M PU T E R O F F
— If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for 8 to 10
seconds (until the computer turns off), and then restart your computer.
Other software problems
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H E C K T H E S O F T WA RE D O C U M EN T A TI O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
—
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.