Acronis Backup for VMware 9 - User Guide - Manual (Page 112)

112 Copyright © Acronis International GmbH, 2002-2013
17 Support
17.1 Technical Support
Maintenance and Support Program
If you need assistance with your Acronis product, please go to http://www.acronis.com/support/
Product Updates
You can download the latest updates for all your registered Acronis software products from our
website at any time after logging into your Account (https://www.acronis.com/my) and registering
the product. See Registering Acronis Products at the Website (http://kb.acronis.com/content/4834)
and Acronis Website User Guide (http://kb.acronis.com/content/8128).
17.2 Troubleshooting
When having any troubles using Acronis vmProtect 9 or when contacting Acronis Technical Support,
please save your working logs and send them to us. Please, go to Logs (p. 95) page and click Save All
to File (p. 98).
More information about contacting Acronis Technical Support is available at
http://www.acronis.com/support/.