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Getting help from canon, Ordering information, Help us help you better – Canon PIXMA MP830 User Manual

Page 2: Customer technical support sequence, Internet, Email tech support, Toll-free live tech support, Extended service and support, Description order # ink tanks, Canon specialty papers

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Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the product): ____________________

Model Number (located on the front of the product): _____________________

Setup CD-ROM number (located on the CD-ROM): _____________________

Purchase Date: __________________________________________________

Customer Technical Support Sequence*

1. Internet

— www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.

2. Email Tech Support

— www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical support repre-
sentatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.

3. Toll-Free Live Tech Support

— (1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday-
Saturday (excluding holidays), during your product’s 1 year limited warranty period. Tele-
phone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4. Extended Service and Support

— www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a
very attractive price. CarePAK offers toll-free Canon technical support and includes
Canon’s superb InstantExchange product replacement program. For further information
about extending your Canon service and support, call (1-800-385-2155), or visit our Web
site at www.canonesp.com. CarePAK must be purchased during your product’s war-
ranty period.

For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.

* Support program specifics are subject to change without notice.

Ordering Information

For additional supplies, use the following descriptions and order numbers.

Description

Order #

Ink Tanks

PGI-5 Black

0628B002

CLI-8 Black

0620B002

CLI-8 Cyan

0621B002

CLI-8 Magenta

0622B002

CLI-8 Yellow

0623B002

Canon Specialty Papers

Photo Paper Plus Glossy (4

"

x 6

"

/ 20 sheets)

7980A007

Photo Paper Plus Glossy (4" x 6

"

/ 50 sheets)

7980A012

Photo Paper Plus Glossy (4" x 6" / 120 sheets)

7980A022

Photo Paper Plus Glossy (5" x 7" / 20 sheets)

7980A019

Photo Paper Plus Glossy (8.5" x 11" / 20 sheets)

7980A006

Photo Paper Plus Double Sided (5" x 7" /10 sheets)

9981A006

Photo Paper Plus Double Sided (8.5" x 11" /10 sheets)

9981A005

Photo Paper Plus Double Sided Album Kit (5" x 7")

0041B005

Photo Paper Plus Double Sided Album Kit (8.5" x 11")

0041B006

Photo Paper Plus Semi-Gloss (4" x 6" / 50 sheets)

8386A010

Photo Paper Plus Semi-Gloss (8.5" x 11" / 20 sheets)

8386A007

Photo Paper Pro for Borderless Printing (4" x 6" / 20 sheets)

1029A014

Photo Paper Pro for Borderless Printing (4" x 6" / 75 sheets)

1029A027

Photo Paper Pro (8.5" x 11" / 15 sheets)

1029A004

Photo Paper Pro (8.5" x 11" / 30 sheets)

1029A028

All occasion Photo Cards (4" x 8" / 50 sheets)

1029A055

Matte Photo Paper (8.5" x 11" / 50 sheets)

7981A004

Photo Paper Glossy (4" x 6" / 50 sheets)

0775B021

Photo Paper Glossy (4" x 6" / 100 sheets)

0775B022

Photo Paper Glossy (8.5" x 11" / 50 sheets)

0775B023

Photo Paper Glossy (8.5" x 11" / 100 sheets)

0775B024

Glossy Photo Paper Credit Card Size

9157A023

Transparencies (8.5" x 11" / 50 sheets)

1043A004

High Resolution Paper (8.5" x 11" / 100 sheets)

1033A011

Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.

© 2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered
trademark or trademarks in other countries. All other product and brand names are trademarks of their respective own-
ers. As an E

NERGY

S

TAR

®

partner, Canon U.S.A., Inc. has determined that this product meets the E

NERGY

S

TAR

®

guidelines for energy efficiency.