Bio-Rad QX200™ AutoDG™ Droplet Digital™ PCR System - Manual (Page 42)

34 | Automated Droplet Generator 34 | Automated Droplet Generator
Automated Droplet Generator Troubleshooting
4.4 Additional Troubleshooting
Use the following table to help you troubleshoot issues with your AutoDG Instrument. If you have
additional questions or if the recommended action does not resolve the problem, please contact
Bio-Rad Technical Support.
Table 4. Additional troubleshooting for the AutoDG Instrument.
Issue
Possible Causes Action
No screen display
No response when you
Not connected to power source Check power cord is securely connected
power on the instrument
Screen display is missing LCD screen failure Request service
characters, illegible, or
not responsive to touch
Door won’t open or is Instrument is running Wait for droplet generation to complete or touch
hard to open
Instrument is disconnected
the Abort button on the screen to terminate the
from a power supply
run early. Once movement has stopped inside
the instrument, the door will unlock and can be
opened easily.
Connect the instrument to a power supply and wait
for initialization to complete; the door will unlock
and can be opened easily.
Light under a consumable Consumable is not inserted all Try positioning the consumable in a different
stays yellow of the way or is in the incorrect orientation
orientation
Red Oil Level icon AutoDG Oil bottle contains Be prepared to insert a new bottle of oil during the
less than a full plate’s worth of setup process for the next plate
oil and will require additional oil
to complete the next run