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Problems running the new software, Problems with the add-in card, Problems with the display – Rockwell Automation 6181P-xxxx Integrated Display Computers, Series A to D User Manual

Page 52: Problems with the display on an external monitor

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Publication 6181P-UM001G-EN-P - July 2008

Chapter 5 System Troubleshooting

Problems Running the New Software

Does the software have a hardware requirement that is not
present?

Are you using an authorized copy of the software? Some copies
of software will not work without proper activation.

Did the software install correctly? Reinstall the software.

Are you following the software’s instructions? Refer to the
software vendor’s user manual.

If the new software installed system software (DLL files) or
device drivers, reapply the current Service Pack (release) of the
operating system. Refer to Chapter 3 on Operation.

Problems with the Add-in Card

Is the board installed and configured correctly? Recheck jumper
and other configuration settings.

Are any cables incorrectly installed?

Problems with the Display

Are the display contrast and brightness controls properly
adjusted? Refer to the operating system containing the video
driver for setup functions.

Is the monitor compatible with the selected video mode? Try
setting to the native resolution. See Appendix A for
Specifications.

Problems with the Display on an External Monitor

Series A

You can use an external monitor for a temporary connection or for
diagnostics. Using an external monitor for normal operation may
result in problems such as characters not displaying.

Series B

While the external display is configurable after Windows starts, it is
best to have the display connected and turned on when the computer
boots up.