Error messages – Brother IntelliFAX 1360 User Manual
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Copying Difficulty
B
Error messages
B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Difficulty
Suggestions
Cannot make a copy
Make sure that the Copy
key is illuminated. (See Entering Copy
Make sure the panel cover is completely closed.
Vertical streaks appear in copies
If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 79.)
Cannot scan and cause a
document jam.
Clean the ADF roller to remove dust. (See Cleaning the scanner on page 79.)
Error Message
Cause
Action
Change Unable
XX
Clean Unable
XX
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Open the Upper Clear Jam Cover and remove
any foreign objects inside the machine. If the
error message continues, see Transferring your
faxes or Fax Journal report on page 72 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
Comm.Error
Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.
Cover Open
Close all cov
ers
The Upper Jam Clear Cover is not
completely closed.
Open the Upper Jam Clear Cover and then close
it again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it clicks.
Disconnected
The other person or other person's
fax machine stopped the call.
Try to send or receive again.
Document Jam
The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
The panel cover is open.
Close the panel cover and press Stop/Exit.
High Temperat
ure
The print head is too warm.
Allow the machine to cool down.