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Error messages – Brother IntelliFAX 1360 User Manual

Page 78

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70

Copying Difficulty

B

Error messages

B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Difficulty

Suggestions

Cannot make a copy

Make sure that the Copy

key is illuminated. (See Entering Copy

mode on page 52.)

Make sure the panel cover is completely closed.

Vertical streaks appear in copies

If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 79.)

Cannot scan and cause a
document jam.

Clean the ADF roller to remove dust. (See Cleaning the scanner on page 79.)

Error Message

Cause

Action

Change Unable

XX

Clean Unable

XX

The machine has a mechanical
problem.

—OR—

A foreign objects such as a clip or
ripped paper is in the machine.

Open the Upper Clear Jam Cover and remove
any foreign objects inside the machine. If the
error message continues, see Transferring your
faxes or Fax Journal report on page 72 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.

Comm.Error

Poor phone line quality caused a
communication error.

Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.

Cover Open

Close all cov

ers

The Upper Jam Clear Cover is not
completely closed.

Open the Upper Jam Clear Cover and then close
it again.

The ink cartridge cover is not
completely closed.

Firmly close the ink cartridge cover until it clicks.

Disconnected

The other person or other person's
fax machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.

See Using the ADF on page 5.

See Document jam on page 73.

The panel cover is open.

Close the panel cover and press Stop/Exit.

High Temperat

ure

The print head is too warm.

Allow the machine to cool down.