Toshiba Magnia Z300 - Manual (Page 236)

Troubleshooting
Remedy When Windows NT/2000 is Usable 214
Was the entire necessary procedure executed, and were all nec-
essary files installed?
5 Is the correct device driver installed?
6 Is the software set up properly?
7 Is the software used correctly?
If the trouble cannot be solved, contact the customer service
section of the software manufacturer.
Remedy When Windows NT/2000 is Usable
If you yourself cannot solve the problem that has occurred on a
system on which Windows NT/2000 can be used, carry out the
procedure below, and contact your Toshiba Technical Support.
1 Save the System Information for Windows 2000 or report of
the Windows NT Diagnostic.
2 Copy the trouble analysis information to floppy disk, MO Disk
or other storage device so that the information can be retrieved.
3 Execute the Harness Eye/web software, and make sure that
there are no erroneous devices.
See the operating manual of Harness Eye / web
4 Execute the utilities for the mounted devices (RAID controller,
UPS, etc.), and make sure that there are no abnormalities.
See the operating manual of respective device.
5 Note down the details of the trouble, how frequently the trou-
ble occurs, the environment where the trouble occurs, and the
method of simulating the trouble.
6 In the case of systems not equipped with a redundant Hard
Disk Drive (HDD) or when the cause of the trouble cannot be
specified, shut down the system for fail-safe purposes, switch
the server off, and contact your Toshiba Technical Support.
7 On a system equipped with a redundant Hard Disk Drive
(HDD), if it can be confirmed that one of the devices is mal-