Outback Power Systems VFX Series Programming Manual - Manual (Page 57)

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To request warranty service, you must contact OutBack Technical Services at (360) 435-6030 or support@
outbackpower.com within the eff ective warranty period. OutBack Technical Support will attempt to troubleshoot
the product and validate that the failure is product related. If warranty service is required, OutBack will issue
a Return Material Authorization (RMA) number. A request for an RMA number requires all of the following
information:
1. Proof-of-purchase in the form of a copy of the original Product(s) purchase invoice or receipt confi rming the
Product(s) model number and serial number;
2. Description of the problem; and
3. Shipping address for the repaired or replacement equipment.
After receiving the RMA number, pack the Product(s) authorized for return, along with a copy of the original
purchase invoice, in the original Product(s) shipping container(s) or packaging providing equivalent protection
and mark the outside clearly with the RMA number. The sender must prepay all shipping charges to the agreed
upon OutBack Power Systems location, and insure the shipment, or accept the risk of loss or damage during
shipment. OutBack is not responsible for shipping damage caused by improperly packaged Products, the repairs
this damage might require, or the costs of these repairs. If, upon receipt of the Product(s), OutBack determines
the Product(s) is defective and that the defect is covered under the terms of this Warranty, OutBack will then
and only then ship a repaired or replacement Product(s) to the purchaser freight prepaid, non-expedited, using a
carrier of OutBack’s choice, where applicable.
The warranty period of any repaired or replacement Product is twelve (12) months from the date of shipment
from OutBack, or the remainder of the initial warranty term, which ever is greater.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY APPLICABLE TO OUTBACK PRODUCTS. OUTBACK
EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES OF ITS PRODUCTS, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
OUTBACK ALSO EXPRESSLY LIMITS ITS LIABILITY IN THE EVENT OF A PRODUCT DEFECT TO REPAIR OR
REPLACEMENT IN ACCORDANCE WITH THE TERMS OF THIS LIMITED WARRANTY AND EXCLUDES ALL LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST REVENUES OR PROFITS, EVEN IF IT IS MADE AWARE OF SUCH
POTENTIAL DAMAGES. SOME STATES (OR JURISDICTIONS) MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF
WARRANTIES OR DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
Revision.2008-04-01