HP StorageWorks 1000i Virtual Library System - Manual (Page 99)

B Troubleshooting
Issues external to the VLS1000i may interfere with backup, maintenance, or accessibility. The following
sections describe potential issues and solutions.
The VLS is operational, but inaccessible
If you cannot access the VLS through the GUI, try the following:
1. Check the LED lights on the VLS.
If lights are not on, check all connections between the VLS and the power source.
2. Make sure that all applicable IP addresses are correct.
3. Make sure the network cable is properly installed.
The network cable must be securely attached at all connections. If the cable appears to be properly
attached but the problem persists, try different cables.
Internet Explorer does not redirect from IP address on
Windows Server 2003
If you access the VLS GUI using Internet Explorer running on Windows Server 2003, you might see a
blank screen after you enter a valid IP address for the VLS to which you are trying to connect.
This happens because Internet Explorer has an enhanced security configuration that is enabled by
default in Windows Server 2003. This setting does not allow the server to redirect the IP address to the
correct location. To prevent this from occurring, you need to add the IP address for the VLS to the list
of trusted sites for this server.
To add the VLS to the list of trusted sites
1. Launch Internet Explorer.
2. In the Tools menu, click Internet Options.
3. On the Security tab, select Trusted Sites, and then click Sites.
HP StorageWorks 1000i Virtual Library System 99