Support tab, Software update, Save/restore configuration – HP StorageWorks 1000i Virtual Library System User Manual
Page 71: Support ticket

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SMTP Server IP Address Using dotted decimal notation, enter the IP address of your incoming
mail server.
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From Address Enter the E-mail address from which the alert will be sent. This address must use the
same domain as the mail server specified for SMTP Server IP Address.
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Address for all warnings and critical messages Enter the E-mail address to which all alerts should
be sent (for example, the E-mail address for the network administrator).
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Address for critical messages only Enter the E-mail address to which only critical alerts should be
sent.
To verify that the messaging system is configured correctly, click Test. If the test E-mail message is not
successfully sent and received, correct the applicable information, and repeat the test.
Set Time
The appliance is originally set to use the time that corresponds to the Pacific time zone. If you are setting
up the appliance in a different time zone, use the options in this section to update the time and date
settings accordingly. This ensures that any log files or communications that occur (for example, if an
E-mail is automatically generated) reflect the correct date and time.
Support tab
Software Update
This page displays the following:
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Product Version Displays the version of the software.
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Serial Number Displays the number assigned to your appliance.
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Flash Version Displays the version of the embedded operating system.
To access the update page, click Update.
Update System
Using the Browse button, locate the load file with which to update the VLS. Click Submit.
Save/Restore Configuration
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Save This feature saves all configuration-related information, such as virtual libraries, devices, and
host-system information, to a location specified by you. (We strongly recommend that you invoke
this feature after you initially set up your system, and whenever you add a new library or tape
device or change configuration settings.) After you save the configuration, the system adds a
System Configuration log to the Generate Support Ticket page.
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Restore This feature restores the saved configuration (it recreates the virtual libraries, devices,
and host-system information).
IMPORTANT:
Invoking the Restore feature deletes all existing backup data from the appliance regardless of the status of
the restore command. (If the command does not complete successfully, all devices will still have been
deleted and all data lost.) That is, it only restores the configuration; it does not restore backup data.
Support Ticket
Use the Generate Support Ticket page when you are instructed to do so by Technical Support. The
Technical Support representative will guide you through the applicable log to find the necessary
information. Select the check box for the log file that you want to create, then click Save to store the file
on your system for subsequent viewing and research. (The file extension should be “.tgz”.)
HP StorageWorks 1000i Virtual Library System
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