HP Netserver L Server series - Manual (Page 138)

Chapter 15 Warranty and Software License
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Q: What information do I need to provide when I call for technical support?
A: To enable HP to assist you more quickly and efficiently, please follow this
checklist:
a. Consult the documentation provided with your product to assure that
your system features are properly configured.
b. Execute the diagnostics provided and record the information. Consult
the accompanying documentation for instructions.
c. Record the following information:
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Product model name and number
∗
Product serial number
∗
Applicable error messages from system or diagnostics
∗
Applicable hardware driver revision levels
∗
Add-on boards or hardware
∗
Third-party hardware or software
∗
Operating system type and revision level
Q: How can I track changes that could affect the operation of my NetServer?
A: Many customers have found it extremely useful to keep a system log. This
could be a simple binder with a log of when hardware, software, and
firmware changes are made, copies of proof of purchase documents for the
NetServer and all accessories, and copies of key configuration files. The
ongoing investment of a few minutes to document changes will enable HP
or your reseller to assist you more quickly and efficiently.
Q: What can I do to stay current on product updates or enhancements to my
server?
A: Self-help tools are available that enable you to obtain technical
information, download product updates, or participate in interactive
forums with other NetServer customers. These tools are available for you
to use 24 hours a day, 7 days a week. More detailed information regarding
these tools may be obtained at the HP home page on the Internet World
Wide Web.