HP Netserver L Server series - Manual (Page 124)

Chapter 15 Warranty and Software License
116
NetServer Limited Warranty Coverage
Warranty Coverage Periods
Product Year 1 Year 2 Year 3
NetServer L Series On-site 1 On-site On-site
NetServer E Series On-site 1 n/a n/a
HP internal accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L
Series
Purchased with NetServer E
Series
Purchased separately
HP Surestore products
On-site 1
On-site 1
RHP 2
Exchange 3
On-site
n/a
Exchange 3
On-site
n/a
Exchange 3
HP External Accessories
HP Storage System/6
HP Surestore products
On-site 1
Exchange 3
On-site
Exchange
3
On-site
Exchange
3
RHP = Return-to-HP/Reseller
1 For all instances of "On-site" coverage, HP may provide a Customer
Replacement Part in lieu of on-site services.
2 NetServer Hardware Accessories, purchased separately after the initial server
purchase, carry the longer of a one year Return-to-HP/Reseller warranty or the
remaining warranty of the original NetServer in which it is installed.
3 If ordered and purchased with the L-Series or E-Series, HP Surestore products
are eligible for on-site service during the server warranty period.
Technical Support
During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.