HP Netserver L Server series - Manual (Page 136)

Chapter 15 Warranty and Software License
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Q: Can NetServer hardware components be replaced prior to an actual
failure?
A: During the warranty period of the NetServer system processor unit, HP
SCSI-based hard disk drives that are monitored by HP TopTools for
Servers are eligible for the NetServer Pre-Failure Warranty. HP TopTools
for Servers performs predictive disk failure analysis, and if a pre-
established threshold is exceeded, the monitored component can be
replaced prior to an actual failure.
Q: If I have a hardware failure, how will my NetServer be restored?
A: HP or your reseller will restore your NetServer to factory original
hardware functionality. You are responsible for restoring any Network
Operating System, applications, or data. Therefore, it is important that
you back up your software and data, and keep them in a secure location in
case you need to reconstruct lost or altered files, data, or programs.
Q: What are my options if I want network or server application software
support?
A: Network or server application software support services are available to
complement the NetServer Warranty. Examples of these services include:
◊◊ Per-incident bundled (5-pack or 10-pack) network support,
◊◊ Annual network support, and
◊◊ Annual network support and server application support.
Additionally, these services can be customized to your business
requirements (standard hours or 7x24 coverage) to provide a total
hardware and software solution. These services are available from HP or
an Authorized HP Reseller at additional charge.
Q: What are my responsibilities during warranty?
A: Your responsibilities, before service is provided under warranty, include
the following:
a. Have the NetServer system administrator available for consultation
with HP or your reseller support representative; and
b. Run HP-supplied configuration and diagnostics programs or follow the
problem determination, problem analysis, and service request
procedures that HP or your reseller support representative provides.
c. In many cases, your problem can be resolved over the telephone or the
problem can be further isolated so that the correct parts are identified
if on-site service is necessary.