6 support and other resources, Information to collect before contacting hp, How to contact hp – HP Insight Management-Software User Manual
Page 108: Subscription service, Hp services
6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
In the United States, see the Customer Service / Contact HP United States website for contact
options
•
In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
•
In other locations, see the Contact HP Worldwide website for contact options:
Security bulletin and alert policy for non-HP owned software components
Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes
included in HP products. HP discloses that the non-HP owned software components listed in the
Insight Management end user license agreement (EULA) are included with Insight Management.
The EULA is included with the Insight Management Installer on Insight Management DVD #1.
HP addresses security bulletins for the software components listed in the EULA with the same level
of support afforded HP products. HP is committed to reducing security defects and helping you
mitigate the risks associated with security defects when they do occur.
When a security defect is found, HP has a well defined process that culminates with the publication
of a security bulletin. The security bulletin provides you with a high level description of the problem
and explains how to mitigate the security defect.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
HP services
HP offers the following software support services.
•
Software Technical Support and Update Service—VCEM includes one year of 24 x 7 HP
Software Technical Support and Update Service. This service provides access to HP technical
resources for assistance in resolving software implementation or operations problems. The
service also provides access to software updates and reference manuals either in electronic
form or on physical media as they are made available from HP. (Customers who purchase
108 Support and other resources