HP LaserJet Pro M521 Multifunction Printer series - Manual (Page 230)

A fax is received but does not print
The Private Receive feature is on
● When the Private Receive feature is activated, received faxes are stored in memory. A password is
required to print the stored faxes.
● Enter the password to print the fax. If you do not know the password, contact the product
administrator.
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the
memory is full.
Sender receives a busy signal
A handset is connected to the product
● Make sure the phone is hung up.
● Change the Answer Mode option to match the product setup.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the setting that matches the product setup.
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/
Tel setting automatically detects whether the incoming transmission is a fax or a voice call
and routes the call to the appropriate device.
A phone line splitter is being used
● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream
phone.
● Make sure the phone is hung up.
● Make sure the phone is not being used for a voice call when faxing.
No dial tone
● If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream
phone.
Cannot send or receive a fax on a PBX line
● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line
for your product.
216 Chapter 9 Solve problems ENWW