HP LaserJet Pro M521 Multifunction Printer series - Manual (Page 223)

The control panel displays the message "Storing page 1" and does not
progress beyond that message
● Delete stored faxes from memory.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Select the Clear Saved Faxes item.
Faxes can be received, but not sent
Send fax and nothing happens.
1. Check for a dial tone on the phone line by using the Start Fax button.
2. Turn the product off then on.
3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header
information.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Fax Header menu.
e. Enter the correct settings.
4. Verify that any extension phones on the line are hung up.
5. If using a DSL service, make sure that the phone line connection to the product includes a high-
pass filter.
Product is password protected
If a network administrator has set a product password, then you must obtain the password in order to
use the product fax features.
Unable to use fax functions from the control panel
● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox
software, or the control panel to set a password.
● If you do not know the password for the product, contact your system administrator.
● Verify with the system administrator that the fax functionality has not been disabled.
ENWW Solve fax problems 209