HP LaserJet Pro M521 Multifunction Printer series User Manual
Page 221
●
Check for a dial tone on the phone line by using the
Start Fax
button.
●
Make sure that the phone line is working by disconnecting the product, connecting a telephone to
the phone line, and making a voice call.
●
Connect the product phone cord to a jack for another phone line, and try sending the fax again.
●
Try a different phone cord.
●
Send the fax at a later time.
●
If the error persists, contact HP. Se
or the support flyer
that came in the product box.
The No fax answer message appears
●
Try to resend the fax.
●
Call the recipient to ensure that the fax machine is on and ready.
●
Check that you are dialing the correct fax number.
●
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the
wall, and try making a voice call.
●
Connect the product phone cord to a jack for another phone line.
●
Try a different phone cord.
●
Make sure that the phone cord from the wall telephone jack is connected to the line port.
●
Check the phone line by using the
Run Fax Test
option from the
Service
menu on the control panel.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the
Service
menu.
c.
Open the
Fax Service
menu.
d. Select the
Run Fax Test
item.
●
If the error persists, contact HP. Se
or the support flyer
that came in the product box.
Document feeder paper jam
●
Verify that the paper meets product size requirements. The product does not support pages longer
than 381 mm (15 in) for faxing.
●
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.
ENWW
Solve fax problems
207