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5 viewing hardware alert notifications, 6 troubleshooting – HP OneView for VMware vCenter User Manual

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5 Viewing hardware alert notifications...........................................................87

Insight Control for vCenter events..............................................................................................87

Onboard Administrator events.............................................................................................87

vCenter Server event category: info.................................................................................88
vCenter Server event category: warning...........................................................................88
vCenter Server event category: error................................................................................89

HP SNMP agent and HP CIM provider events........................................................................90

Alarms..................................................................................................................................90

6 Troubleshooting........................................................................................92

Viewing the log files................................................................................................................92
Troubleshooting Insight Control for vCenter................................................................................92

HP Insight Management tab not available in the vSphere Web Client.......................................93
HP Insight Management tab not available in vSphere Client....................................................93
vSphere Client, Insight Control for vCenter, or Storage Module for vCenter is unresponsive..........93
Slow response in the vSphere Client.....................................................................................94
vCenter service terminates during startup..............................................................................94
Internet Explorer Permission denied script error immediately after installation..............................94
Stale or corrupt cache or cookies results in GUI anomalies......................................................94
Error Communicating with iLO at VM host.............................................................................95
Recovering News Feed and Tasks data from an earlier version of Insight Control for vCenter........95

Troubleshooting the Server Module for vCenter...........................................................................96

Infrastructure portlet is not displayed for blades......................................................................96
Network portlet for blades is missing the diagram link............................................................96
Server summary data is not displayed for host.......................................................................96
Health status or information is missing for specific hosts or clusters............................................97
Auto-login not working for URLs provided for managed nodes by Insight Control for vCenter........97
Virtual Connect Manager launch link from Insight Control for vCenter prompts for login
credentials........................................................................................................................97
HP SIM auto-login fails from Insight Control for vCenter...........................................................97
Clicking HP Insight power management launch link does not go to expected HP SIM page.........98
Cost Advantage field not showing values..............................................................................98
Events not delivered by Insight Control for vCenter to vCenter Server.........................................98
Firmware inventory information is not shown..........................................................................98
No Virtual Connect information is available for this host error..................................................99

Troubleshooting the Storage Module for vCenter.........................................................................99

Storage Administrator Portal login credentials........................................................................99
Storage Module for vCenter GUI not responsive to mouse clicks...............................................99
Refresh takes a long time to complete...................................................................................99
Error Unexpected state: The setup helper has not been created occurs during array or management
server configuration............................................................................................................99
Port conflict occurs when trying to configure HP EVA Command View and MSA proxy provider
for use with Storage Module for vCenter.............................................................................100
HP MSA 2000 G2 or HP MSA P2000 G3 array information not displayed in Storage Module
GUI...............................................................................................................................100
HP XP P9000 virtual disk information missing from Storage Overview page.............................101
Concatenated replicated LUNs not recognized as replicated LUNs.........................................101
Duplicate LUNs displayed in Storage Module for vCenter interface.........................................101
LUN displayed multiple times for VM or datastore that is part of a cluster................................102
Storage Administrator Portal information cannot be exported.................................................102
Internet Explorer script error occurs in environment with 100 or more LUNs..............................102
HP MSA P2000 G3 virtual disks displayed as local or unmanaged disks................................102
Cannot configure datastore block size................................................................................102
Cannot configure HP MSA P2000 G3 array when using user-created account.........................103

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