HP OneView for VMware vCenter - Manual (Page 88)

6 Troubleshooting
Before troubleshooting issues with Insight Control for vCenter, you must do the following:
•
Verify that the correct user name and password are entered for vCenter Server.
•
Verify that the software is installed and configured as described in the HP Insight Control for
VMware vCenter Server Installation Guide.
•
View the log files. For instructions, see “Viewing the log files” (page 88) .
Viewing the log files
Server module logs are located in the following directories:
Directory File
install folder \server Insight Control for vCenter hpserver.log
install folder \uim hpuim.log
install folder \hpcs hpcs.log
NOTE: This document assumes that the software is installed in C:\Program Files (x86)\
HP . For 32-bit systems, replace C:\Program Files (x86)\ with C:\Program Files\.
The following Web Client logs are available:
•
C:\ProgramData\VMware\vSphere Web Client\serviceability\logs\
vsphere_client_virgo.log
•
C:\ProgramData\VMware\vSphere Web Client\serviceability\logs\
com.hp.asi.hpic4vc.ui-1.0.0\log.log
Storage Module for vCenter logs are available in the directory C:\Program Files\HP\HP
Insight Control Storage Module for vCenter\Storage\Jboss\standalone\log
.
For example:
hpstoragemodule_February_2012_Log_1.log is the Storage Module for vCenter log from
February 2012.
Array-specific Storage Module for vCenter logs are available in the following directory: C:\
Program Files\HP\HP Insight Control Storage Module for vCenter\Storage\
Jboss\standalone\log .
•
For P6000 EVAs: array_evaemdo_wrapper.log
•
For P9000/XP arrays: array_xpdo_wrapper.log
You can also view the log file in the vSphere Client:
1.
Navigate to the vSphere Client Home page.
2. Click the System Logs icon under Administration.
Troubleshooting Insight Control for vCenter
This section includes general troubleshooting information for Insight Control for vCenter. For
troubleshooting information specific to the Server Module for vCenter, see
“Troubleshooting the
Server Module for vCenter” (page 91) . For troubleshooting information specific to the Storage
Module for vCenter, see “Troubleshooting the Storage Module for vCenter” (page 94) .
88 Troubleshooting