Canon RM-Software - Manual (Page 125)

Error Messages
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Messages Recorded in the Log Files
„ Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
„ Error Message List
Messages shown below are recorded in the log file when an error occurs.
File Name Explanation
storage_server_log_0.csv Log file for the Storage Server
viewer_log_0.csv Log file for the Viewer
Message Explanation
Cannot rename storage_server.cfg.tmp to storage_server.cfg file A temporary file for the configuration file was found, but could not
be renamed.
No configuration file found. Could not find the Storage Server configuration file.
Cannot delete old config '', error code Could not save the configuration.
Cannot rename config from '' to
'storage_server.cfg', error code Could not save the configuration.
Cannot write to config '{storage server name} Could not save the configuration.
Configuration file failed consistency check, exiting... Inconsistency was found in the configuration file. This occurs when
the configuration file is rewritten directly.
Error: Local machine not in the config. Could not find the IP address or host name of the Storage Server in
the configuration file.
Failed to bind to listen port {port number} The Storage Server could not bind to the port.
Failed to setsockopt for conditional accept() Could not apply a socket option to the socket for group
communication.
LS_start_service(apache) failed. Apache startup failed.
Email Authentication error (): An authentication error occurred while sending e-mail.
Email error: recipient is unreachable (): A transmission error occurred while sending e-mail.
Email error: server not responding (): Could not communicate with the SMTP host while sending e-mail.
Unable to obtain file size on disk, GetFileAttributesEx failed with
error=%d for file %S Could not determine the size of the media or event file.
CameraServer disconnected() Could not connect to the camera.