Watlow EZ-ZONE RUI/Gateway User Manual

Page 3

• Your P.O. number

• Detailed description of the problem

• Any special instructions

• Name and phone number of person returning the

product.
2. Prior approval and an RMA number from the

Customer Service Department is required when

returning any product for credit, repair or evalua-

tion. Make sure the RMA number is on the outside

of the carton and on all paperwork returned. Ship

on a Freight Prepaid basis.

3. After we receive your return, we will examine it and

try to verify the reason for returning it.

4. In cases of manufacturing defect, we will enter a

repair order, replacement order or issue credit for

material returned. In cases of customer mis-use,

we will provide repair costs and request a purchase

order to proceed with the repair work.

5. To return products that are not defective, goods

must be be in new condition, in the original boxes

and they must be returned within 120 days of

receipt. A 20 percent restocking charge is applied

for all returned stock controls and accessories.

6. If the unit is not repairable, you will receive a letter

of explanation and be given the option to have the

unit returned to you at your expense or to have us

scrap the unit.

7. Watlow reserves the right to charge for no trouble

found (NTF) returns.

The EZ-ZONE

Remote User's Interface User's Guide