Teledyne LeCroy WavePro 7 Zi_Zi-A - Manual (Page 165)

Getting Started Manual
922137-00 Rev A 157
Reference
Returning a Product
Identify all returned products by model number and serial number. Provide
your name and contact number and if possible describe the defect or
failure. In case of products returned to the factory, a Return Authorization
Number (RAN) must be used. Contact your nearest Teledyne LeCroy office,
or the New York Customer Care Center, to receive a RAN. Return shipment
must be prepaid. Teledyne LeCroy cannot accept COD or Collect Return
shipments. We recommend air-freighting.
1. Contact your local Teledyne LeCroy sales or service representative
to obtain a Return Authorization Number.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing
material (or equivalent) and box.
4. Label the case with a tag containing:
• The RAN
• Name and address of the owner
• Probe model and serial number
• Description of failure
5. Package the probe case in a cardboard shipping box with adequate
padding to avoid damage in transit.
6. Mark the outside of the box with the shipping address given to you
by the Teledyne LeCroy representative; be sure to add the
following:
• ATTN:
representative>
• FRAGILE
7. Insure the item for the replacement cost of the probe.
8. If returning a probe to a different country, also:

Mark shipments returned for service as a “Return of US
manufactured goods for warranty repair/recalibration.”

If there is a cost involved in the service, put the service cost
in the value column and the replacement value in the body
of the invoice marked “For insurance purposes only.”

Be very specific as to the reason for shipment. Duties may
have to be paid on the value of the service.