NEC UNIVERGE NEAX 2000 IPS - Manual (Page 229)

Chapter 12 Automatic Call Distribution with MIS
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 5
Issue 6
6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user
can also build a personal toolbar of most frequently used icons.
7. Provides toolbar icons and tool tips for all MAT commands, for opening report views, and for online
Help and context-sensitive Help.
8. Provides data entry screens with a choice of background color pattern for each screen.
Data entry screens can accept new data or revise previously entered data with immediate
confirmation of the action. These screens list operational data in drop-down menus.
Each data entry screen can open to a report view showing the currently programmed data.
The font style and size and the column headings in the report can be reset to suit your
preference.
The report view can open to a print preview showing the report as it would be printed, and
can send the report to a printer. A report can be saved to a data file, saved to a Microsoft
Excel file, or exported to a Microsoft Access database.
9. An optional workbook area showing a tab for each open screen with the MAT command icon for
that screen. A report icon on top of the command icon for those screens open to the report view.
Multiple screens can be open simultaneously. A screen is made the active screen by
selecting the appropriate Workbook tab.
10. Has an optional status bar, which reflects the state of the active screen.
11. Supports 6 languages (English, Japanese, French, German, Italian and Spanish) for display to the
agent’s Dterm position.
12. Uses a Trace Client to view ACD call processing on screen. CCV programming diagnostics let you
monitor the call flow in real-time to design or re-engineer your installation.
13. ACD client MAT provides the ability to program multiple CallCenterWorX ACD`s from one GUI in a
network
14. List-up includes the ability to view multiple reports and to export these reports in MS Access or MS
Excel formats
15. Configuration of trunk group data and holiday calendar performed by single point and click interface
16. System Data configuration allows the ACD to be customized for specific features including Info link
and MIS message generation, debugging tools, and phone-set operation
17. Trace Client view provides the ability to see ACD call processing on screen. Call Control Vector
(CCV) programming diagnostics allow the call flow to be monitored in real-time, aiding in the design
or re-engineering of call center installations
18. A Windows
® event viewer provides access to critical ACD event messages such as ACD state
changes and helps technicians identify other critical events such as an inability to connect to the
PBX or indicating that the system security key is not attached