Nortel Networks NN43001-321 - Manual (Page 66)

66 Configuring CS 1000
Note: If your Agents do not show Up, you may not have Nortel
Symposium Call Center (NGCC) package 311 equipped. You need
CS 1000 PEP MPLR19786 if the package is not equipped and you are
using CS 1000 Release 4.0 software. This PEP is not required on CS
1000 Release 4.5 or later software.
Configuring the Converged Desktop User
The Converged Desktop user is configured in LD 10 for analog
(500/2500-type) telephones or LD 11 for digital telephones.
LD 10/11 Configure Converged Desktop User.
Prompt Response Description
REQ: NEW
CHG Add new data.
Change existing data.
TYPE: a..a Type of data block
TN Terminal Number
l s c u Format for Large System and CS 1000E system,
where l = loop, s = shelf, c = card, u = unit
c u Format for Small System, CS 1000S system,
Media Gateway 1000B, and Media Gateway 1000T,
where c = card and u = unit
CUST xx Customer number as defined in LD 15.
CLS Converged Desktop Service Class of Service (CLS)
(CDMR)
CDMV
CDMO Converged Desktop Multimedia Restricted (default)
Converged Desktop Multimedia and Voice
Converged Desktop Multimedia Only
Note: Nortel recommends CDMV to give users all features.
CSDN 5200 Converged Service Directory Number
Converged Desktop Service Control Directory Number
(CDN) configured in LD 23.
CSDN is only prompted if CLS is defined as CDMV or
CDMO.
KEY Telephone function key assignments
0 SCR yyyy Single Call Ringing key
Where yyyy = DN
The DN can be up to 4 digits; up to 7 digits with Directory
Number Expansion (DNXP) package 150. Use a single
appearance DN to terminate Voice Call (VCC) or Signaling
(SIG) calls. Once the SCR key has been defined, the
MARP prompt appears.
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright © 2005-2008, Nortel Networks
.