Nortel Networks NN43001-321 - Manual (Page 22)

22 Converged Desktop Services
9 Call between PCA and converged user A disconnected; call made from
converged user A to user B.
10 Call placed to user B.
Receiving a call
Depending on the Class of Service (CDMV or CDMO) of the converged
user, the call flow will differ slightly. To receive a call, note the following:
• A CD user in CS 1000 can be defined as Multimedia Only user or
Multimedia and Voice user.
• All calls to CD users are sent first to a predefined CDN queue.
• The MCS 5100 forks the call based on the user’s PA setting.
• The new Class of Service (CDMO or CDMV) distinguishes the CD user
from other users.
• The CSDN prompt in LD10/11 defines the CDN queue.
• A group of PCAs are defined to serve as the agents servicing CDN.
• Use AML messages for call notification and call control.
Figure 4 "Call flow: call terminating to a user with a CDMV Class of
Service" (page 22)
shows the call flow and messaging that occurs for a call
terminating to a user with a CDMV Class of Service.
Figure 4
Call flow: call terminating to a user with a CDMV Class of Service
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright © 2005-2008, Nortel Networks
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