Nortel Networks NN43001-321 - Manual (Page 52)

52 Configuring CS 1000
LD 23 Configure Automatic Call Distribution (ACD) Directory Number (DN).
Prompt Response Description
REQ NEW Add new data.
TYPE ACD Automatic Call Distribution data block
CUST xx Customer number as defined in LD 15.
(Customer number associated with this data block.)
ACDN 5300 ACD Directory Number
LD 23 Configure Control Directory Number (CDN).
Prompt Response Description
REQ NEW Add new data.
TYPE CDN Control Directory Number data block
This is a special DN created to specify a destination ACD
DN to which incoming calls are directed. Multiple CDNs
can direct calls to the same ACD DN providing different
treatments based on the CDN parameters.
CUST xx Customer number as defined in LD 15.
(Customer number associated with this data block.)
CDN 5200 Control DN
CDSQ YES CDN queue is used for Converged Desktop Service.
DFDN x...x Local Default ACD DN
IMPORTANT: The Local Default ACD DN must match
ACDN configured in the previous step (LD 23 – Configuring
ACD DN).
Up to 4 digits; up to 7 digits with Directory Number
Expansion (DNXP) package 150.
CNTL YES Control DN is in control.
VSID Value Added Service ID
LD 86 Configure ESN Data Block with AC1 and AC2 (if not already defined).
Prompt Response Description
REQ NEW
CHG Add new data.
Change existing data.
CUST xx Customer number
FEAT ESN Electronic Switched Network
AC1 9 NARS/BARS Access Code 1
AC2 6 NARS/BARS Access Code 2
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright © 2005-2008, Nortel Networks
.