Nortel Networks NN43001-321 - Manual (Page 29)

Feature requirements 29
Figure 10
Combined incoming and outgoing Converged Desktop call
Feature requirements
CS 1000 systems
CS 1000 systems require:
• CS 1000 Release 4.0 or later software
• Nortel Symposium Call Center (NGCC) (also referred to as Next
Generation Call Center) package 311 (Level 2 or 3b)
• SIP Gateway and Converged Desktop Package (SIP) package 406
(Level 2)
• ACD and PCA licenses for PCA Agents
• SIP Access Ports for the CDS application; may also need other SIP
Access Ports for MCS 5100 users calling in Unconverged Mode,
depending on traffic requirements
• Signaling Server with CDS and SIP Trunk applications enabled
MCS 5100 systems
MCS 5100 systems require MCS 5100 Release 3.5 or later software.
Product Enhancement Packages and Patches
In addition, you must ensure that all required Product Enhancement
Packages (PEP) and patches are installed. For a list of the required PEPs
and patches, refer to the Nortel web site at:
www.nortel.com
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
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.