Nortel Networks NN43001-321 User Manual

Page 17

How Converged Desktop Services works

In Converged Mode, incoming and outgoing calls to and from a converged
telephone notify the MCS 5100. Upon notification, the MCS 5100 then
provides different SIP services and features to the user. The features
include the following, depending on where the call is destined, or from
where it originated.

All calls to or from a Converged Desktop user receive:

•

Call log — Allows a user to see who has called and when the call
occurred.

•

Real-time call state update — Provides the presence (status) of a user.
For example, "active on the phone" or "active available".

•

Presence update — Displays the status of other users if the user is
added in the Friends list. The Friends list is a list of friends/users that
were added (by the user) from the Personal Directory Book, Global
Directory Book, or from the call logs. This feature is provided by the
MCS 5100 to all PC Clients (including the Converged PCC). Activity on
the telephone can update the presence on the PC Client. For example,
establishing a voice call to the telephone can update your presence for
all registered MCS 5100 users to a presence update such as "Active on
the phone". Other presence updates include "Available", "Unavailable",
or "Offline".

•

Popup window on the converged PC Client — Opens a window when
receiving a call. The user sees the caller’s name and picture ID (if a
picture is available). A popup window also opens when the user calls
another Converged Desktop user or calls a stand-alone SIP user.

•

Click-to-Call — Allows a user to click a contact from their PC Client and
make a call. The call is initiated from the PC Client but the call is placed
from the telephone. For more information, see

"Click-to-Call" (page 25)

The following features are available if the call if originated on, or destined
for, a SIP client:

•

Application sharing — Allows users to share applications such as
whiteboard functionality, clipboard transfers, instant messaging, and
file transfers.

•

Video — Allows users to have a video conversation. The voice portion
of the conversation is provided by the telephone and the video portion
is provided by the PC Client. It is possible to add video to an already
initiated telephone conversation. If in Converged Mode, the video
can be started manually from the PC Client. The Converged Desktop
application knows from where to pick up the video because the
requested video session is bound with the voice conversation. If the
voice conversation is dropped, then the video session is automatically
closed.

Nortel Communication Server 1000

Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide

NN43001-321

01.05

Standard

Release 5.0

15 February 2008