Nortel Networks NN43001-321 - Manual (Page 15)

How Converged Desktop Services works 15
In Converged Mode, both the CS 1000 telephone and the MCS 5100 PC
Client are integrated to provide both feature sets. In Converged Mode, the
CS 1000 telephone effectively becomes the audio device for the MCS 5100
PC Client, so that any audio requirement from the MCS 5100 user (for
example, Click-to-Call) is directed to the CS 1000 telephone.
A user may selectively deactivate Converged Mode, so both the MCS 5100
client and the CS 1000 telephone become stand-alone devices. This allows
remote users to utilize the MCS 5100 client for both multimedia and voice
functionality (for example, using a USB headset with the MCS 5100 PC
Client). The voice functionality on a MCS 5100 client in Unconverged Mode
is limited to the voice features supported on the MCS 5100. The CS 1000
telephone maintains its full feature set as programmed.
The Converged Desktop feature utilizes the CDS software on the Signaling
Server and the SIP Trunking Application to integrate the two systems.
These functions became available in CS 1000 Release 4.0.
CDS is enabled between CS 1000 and MCS 5100 using several
components, including:
• SIP Trunking Application — SIP Gateway and Virtual Trunk Route
• CDS on the Signaling Server
• Application Module Link (AML) and Value Added Server (VAS) assigned
to the CDS application over the common ELAN subnet
• Control Directory Number (CDN) (Converged Services Directory
Number [CSDN]) to trigger messaging over the AML/VAS link associated
with CDS
• Automatic Call Distribution (ACD) queue with agents — used for the
Personal Call Assistant (PCA) application associated with CDS
• telephone Class of Service — used to enable Converged Desktop
messaging
• telephone option for CSDN — redirects inbound calls directed to the
telephone to CSDN to enable Converged Desktop signaling
• optional Recorded Announcement (RAN) route — used to play progress
or delay indication to caller while waiting for PCA agent
• Converged Desktop as a part of the Service Package for the MCS
Client user
• dialing plan for CS 1000 and MCS 5100
In general, when a CS 1000 user is designated as a Converged Desktop
user, they receive a CS 1000 telephone and an MCS 5100 PC Client. The
telephone is programmed with a Class of Service to allow CDS messaging
(the options described in
"CDS configuration: overview" (page 47) ).
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright © 2005-2008, Nortel Networks
.