Nortel Networks NN43001-321 User Manual

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How Converged Desktop Services works

Note: When a Converged Desktop user is not in a converged state, the
user effectively becomes an MCS 5100 user and the CS 1000 device
becomes a stand-alone voice device.

Converged Mode and Unconverged Mode

An MCS 5100 client can be in one of the two following modes:

•

Converged Mode — The MCS 5100 client uses the CS 1000 voice path.
It also uses the AML link for CDS signaling.

•

Unconverged Mode — The MCS 5100 client uses the MCS 5100 voice
path. It does not use the AML link for CDS signaling.

The mode is defined when each Client is configured.

Note: This document assumes that the MCS 5100 client is in Converged
Mode. Exceptions for Unconverged Mode are noted.

CDS originating and terminating call handling

The implementation of the Converged Desktop Service includes two parts:

•

outgoing call (or a telephone-originated call) notification to the MCS 5100

•

incoming call (or a call terminated on a converged telephone) notification
to the MCS 5100

Users in Converged Mode can be defined with two Classes of Services for
Converged Desktop:

•

CDMO = Converged Desktop Multimedia Only — The user has an MCS
5100 PC Client and a CS 1000 desktop telephone. The user has access
to all MCS 5100 multimedia features (such as video), except Personal
(PA) routing.

•

CDMV = Converged Desktop Multimedia and Voice — The user has an
MCS 5100 PC Client and a CS 1000 desktop telephone. The user has
access to all MCS 5100 multimedia features (such as video), including
PA routing.

Making a call

Users can make an outgoing Converged Desktop call in two ways:

•

Dial from a CS 1000 telephone.

•

"Dial" from an MCS 5100 PC Client (Click-to-Call) in one of the following
ways:

— Press the Make a call button.

— Select from a Call Log.

A call from the inbox to the PSTN is not supported.

Nortel Communication Server 1000

Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide

NN43001-321

01.05

Standard

Release 5.0

15 February 2008