Lexmark 5400 Series - Manual (Page 129)

Scan was not successful
USB cable may not be
connected 1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol.
Reboot computer Turn off and then restart your computer.
Software may not be
installed correctly For more information, see “Software may not be installed correctly” on page 124.
Scanning takes too long or freezes the computer
Other software may be
running Close all programs not being used.
Change the scanning
resolution to a lower
value 1 From the Finder desktop, double-click the Lexmark 5400 Series folder.
2 Double-click the Lexmark 5400 Series Center icon.
3 Click Preview/Edit to open the Scan dialog.
4 Click to open the Scan Setup drawer.
5 From the Resolution (DPI) pop-up menu on the Settings tab, choose a lower scanning
resolution value.
Poor scanned image quality
Check messages If an error message is displayed, see “Error messages” on page 138.
Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with
water.
Adjust the quality of the
scan 1 From the Finder desktop, double-click the Lexmark 5400 Series folder.
2 Double-click the Lexmark 5400 Series Center icon.
3 Click Preview/Edit.
4 Click to open the Scan Setup drawer.
5 From the Resolution (DPI) pop-up menu on the Settings tab, select a higher
resolution.
6 Click .
Review steps to improve
print quality See “Improving print quality” on page 115.
Are you scanning from a
newspaper, magazine, or
glossy paper? If you are copying or scanning from a newspaper, magazine, or glossy paper, see
“Scanning clear images from magazines or newspapers” on page 34.
Check quality of original
document If the quality of the original document is not satisfactory, try using a clearer version of
the document or image.
Troubleshooting
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