Lexmark 9500 Series - Manual (Page 247)

Phone Line Error
These are possible causes and solutions. Try one or more of the following:
R
EVIEW DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone
services can be used.
• If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
• If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
• If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see “Setting up to fax while behind a PBX” on page 38.
C
HECK PHONE LINE
If the telephone line is being used by another device, wait until the other device is finished before sending the fax.
C
HECK CABLE CONNECTIONS
Make sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machine
Failed to Connect
These are possible solutions. Try one or more of the following:
U
SE PHONE LINE CHECKLIST
• Resend the fax. There may have been a problem with the quality of the telephone line connection.
• Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
• If the telephone line is being used by another device, wait until the other device is finished before sending the
fax.
M
AKE SURE THE PRINTER DETECTS DIAL TONE
• See “Sending a fax while listening to a call (On Hook Dial)” on page 154.
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone, but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2 From the control panel, press or repeatedly until Fax is highlighted.
Troubleshooting
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