SMC Networks EliteView 6.20 - Manual (Page 223)

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PPENDIX
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RODUCT
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UPPORT
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ERVICES
SMC is an international corporation that offers worldwide technical support. Many of these services are available
24 hours a day.
To help us serve you more effectively, please have the following information available before calling SMC:
• A list of files in your EliteView directory (C:\EV60)
• Detailed information about your network adapter
Technical Support Information
Be prepared to provide the following information:
Technical Support
For Technical Support, Call:
From U.S.A. and Canada (24 hours a day, 7 days a week)
(800) SMC-4-YOU; (949) 679-8000; Fax: (949) 679-1481
From Europe - http"//www.smc.com for Technical Support contact information.
Table J-1 Technical Support Information
Information Example
Version of EliteView you are using. 6.20
Network adapter: manufacturer and model. SMC EZ Card 10/100 (SMC1211TX/WL)
Exact wording of any error messages you may have seen. Packet Driver not loaded
Step-by-step description of what happened and what you were doing
when the problem occurred. 1. Double-clicked on EliteView icon
2. Saw error message
Description of the actions you have taken to correct the problem Re-booted computer
Anything else we should know about your computer or installation Computer soaked by Great Flood of '93