Interphase Tech RAS Communications Controller 5536 User Manual

Page 146

Problems and Possible Solutions

126

Interphase Corporation

ISDN remote
station failed to
connect to the
RAS Server

If you do not know how to access the Remote Access
Setup dialog box or otherwise check the following
items, see

1. Use the Windows NT Event Viewer to see if the

Remote Access Service is successfully initialized.

2. Make sure at least one ISDN RAS port is allowed to

accept incoming calls. (On the Remote Access
Setup dialog box, select a port and click
Configure.)

3. Use Remote Access Admin from Windows NT

Administrative Tools to see if ISDN RAS
incoming ports are active.

4. Make sure your system administrator has given the

remote user the right to connect.

5. Make sure the protocol(s) used by the remote user

(IP, IPX/SPX, or NetBEUI) are configured in the
RAS server. (On the Remote Access Setup dialog
box, click Network.)

6. Use SynWatch to see if an ISDN connection

problem exists. See

7. Use SynWatch to see if a PPP negotiation problem

exists. Check the remote user ID and password.

Problem

Possible Solution(s)