H3C Technologies H3C Intelligent Management Center - Manual (Page 105)

96
13 Managing voice service reports
VSM uses the reporting framework of the IMC Platform to presents call statistics.
VSM provides predefined real-time and scheduled report templates:
• Real-time reports—Operators can view the latest statistics on devices, users, and services, or
specify a query time range for the statistics. Operators can also print the reports or save them on the
VSM server for future use.
• Scheduled reports—VSM periodically generates these reports based on the reporting period and
template defined by the operator. Operators can view reports for different periods for data
comparison and trend analysis. VSM can send reports to a specific email address.
Alternatively, operators can customize reports. Custom reports require the IMC iAR component to be
installed.
The basic operations of adding shortcuts, modifying, deleting, exporting, and printing reports in VSM
are exactly the same as those in the IMC Platform. For these basic operations, see HP IMC Base Platform
Administrator Guide. This chapter describes only how to add scheduled report templates and view
real-time and scheduled reports.
Managing real-time reports
Real-time reports are generated when you view them.
Viewing a Calls Distribution Report
The Calls Distribution Report shows daily or monthly call distribution for the specified time range.
To view a Calls Distribution Report:
1. Click the Report tab.
2. From the navigation tree, select Reports > Report Template List.
3. In the Query Template area, select Voice Service Report from the Type list.
4. Click Query to display all voice service report templates in the Report Template List.
5. Click the Calls Distribution Report link to specify a time range for the statistics in the report:
{
Report data begin time—Specify the start time of the query range.
{
Report data end time—Specify the end time of the query range.
6. Click OK.
Figure 16 shows an example of the Calls Distribution Report.