beautypg.com

Flowchart 2.1-initial troubleshooting – HP PAVILLION ZD7000 User Manual

Page 35

background image

Troubleshooting

Maintenance and Service Guide

2–11

Flowchart 2.1—Initial Troubleshooting

Connecting

to network

or modem?

Begin

troubleshooting.

Is there
power?

Is the OS

loading?

Is there video?

(no boot)

Is there
sound?

Beeps,

LEDs, or error

messages?

Keyboard/

pointing

device

working?

Go to

Flowchart 2.17,
Nonfunctioning

Device.

Go to

Flowchart 2.2,

No Power.

Go to

Flowchart 2.6,

No Video.

All drives
working?

Y

Y

Y

Y

Y

Y

Y

Y

N

N

N

N

N

End

N

N

N

Go to

Flowchart 2.9,

No OS Loading.

Go to

Flowchart 2.15,

No Audio.

Go to

Flowchart 2.18,
Nonfunctioning

Keyboard

or Flowchart 2.19,

Nonfunctioning

Pointing Device.

Check

LED board,

speaker

connections.

Go to

Flowchart 2.20,

No Network or

Modem.

333621-001.book Page 11 Wednesday, September 17, 2003 12:24 PM