HP 3000CP - Manual (Page 280)

Troubleshooting
Getting Help
11-56
Getting Help
Hewlett-Packard has support services available to help you in case you have a
problem with your printer. For a list of the support services available, refer to the
Hewlett-Packard Support Services booklet shipped with this printer.
What to Do Before You Call
1 Review the troubleshooting suggestions in this chapter:
n In the relevant driver documentation supplied with this printer (for users sending
PostScript files or those using Microsoft Windows).
n If you have installed third party software drivers and RIPs refer to that user
documentation.
n In any relevant Software Application Note supplied with this printer.
2 If the problem is image quality, print out the image quality print; see page
2-12, Printing Other Internal Prints and page 11-5, Solving Image-Quality
Problems.
3 Print the Image Quality Print to determine if the problem is due to printhead errors
or printer hardware problems; see page 11-8, Printing the Image Quality Print.
4 If the problem appears to be related to your software application, first contact your
software vendor.
5 If you still have difficulty, refer to the HP Support Services booklet shipped with
this printer. This document contains a comprehensive list of various support
services available to help solve printer problems.
6 If you do call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
n The printer you are using (the product number and the serial number, found on
the label at the back of the printer).
n The computer you are using.
n Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers).
n The cable you are using (by part number) and where you purchased it.
n The type of interface used on your printer (parallel, or network).
n The software name and version you are currently using.
n If the problem is a software error it will have a error number; record the error
number and have it ready.