HP 3000CP - Manual (Page 278)

Troubleshooting
Solving Miscellaneous Problems
11-54
Solving Miscellaneous Problems
If the Printer does not Print
n You may have a power problem. If there is no activity at all from the printer, and
no lights on the front panel, check that the power cable is connected correctly
and that there is power available at the socket.
n If you are using a Macintosh and the print job does not print, ensure the printer
language is set to Postscript or Automatic. See page 8-8, Changing the Graphics
Language.
n You may have a problem with your application driver. Is your software
configured for this printer? For general advice, see the Setup Guide. For advice
specific to your software, see either the documentation supplied with the driver
or the Software Application Notes supplied with your printer.
n If you have connected your computer to the printer’s parallel port and tried to
print a binary-encoded PostScript file it will not print. The parallel port will only
accept ASCII-encoded PostScript print files. The front panel will display the
message “Error processing job / Flushing rest of job”. Press
↓
on the front panel
to delete the print file. Connect your computer to the JetDirect Print Server and
send the print file again.
n The file may be too large for the printer's memory. This is the case if the front
panel displays “Out of memory - data was lost”. Look on your computer screen
for any error message; some drivers allow you to choose a different printing
mode and try to send the file again.
n If you continue to have problems, see page 11-56, Getting Help.
If the Printer Seems Too Slow
n Did you specify Photo Print mode level on the front panel? Photo quality prints
are produced more slowly.
n Did you specify the right media type when loading the media? For details of
front-panel media types, see page 3-4, Supported Media Types . To find out the
printer's current media type setting, see page 8-5.
n Are you using the printer with the Appletalk serial port on Macintosh? It is
normal for the Appletalk port to be slow. Consider using the Ethertalk interface
to connect your printer to your Macintosh.