Grass Valley NewsBrowse Desktop Browsing System Installation v.3.1 - Manual (Page 125)

April 27, 2006 NewsBrowse Installation and Configuration Guide 125
Chapter
5
Troubleshooting the NewsBrowse sys-
tem
Troubleshooting tools
The following troubleshooting utilities can be found on NewsBrowse machines in the
Windows menu
Start | Programs | Thomson .
MediaFrame troubleshooting tools
LogViewer — This utility is available on all NewsBrowse machines and provides a log
of information and errors for services running on that particular device.
Asset System Client — This utility on the MDI server provides a view of the events
generated by Managed Device Interface services configured in the system.
Configuration Tool — This tool can check network connectivity (ping) from the
NewsBrowse server to all the machines in the NewsBrowse system. Open the
configuration tool on the NewsBrowse server at
Start | Thomson | NewsBrowse |
Utilities .
Remoting Host Controller — This utility on the MDI server manages Profile Managed
Device processes.
Transfer 1.0 — This is an application by which you have visibility via the MDIs to the
media files on managed devices. You can do a manual drag-and-drop transfer
between devices in Transfer 1.0.
The PC on which Transfer 1.0 is installed must be on the Production network to allow
the required access to managed devices. For example, it might be helpful to install
Transfer 1.0 on a NewsEdit client machine.
The requirements for a Transfer client PC are as follows:
• Windows XP
• Pentium 4 processor
• Microsoft .NET Framework 1.1
To install and use Transfer 1.0, do the following:
1. Enter the following URL in a browser:
http:///nbui/client_setup/Transfer.msi
2. Download and open the .msi file to run the Transfer 1.0 installer.
3. Follow on-screen instructions, clicking Next and Yes .
4. When you arrive at the Configuration Information page, do the following:
a. Enter the IP address or machine name where ASK is running. Typically this
would be the NewsBrowse server machine name.
b. Select the user credentials as follows: