Gasboy Fleet PLUS - Manual (Page 83)

MDE-5079 Gasboy Fleet PLUS Installation and Implementation Guide to Passport Authorization Server (PAS) · December 2013 Page 8-1
Failure to Run/Install FHO Program Troubleshooting
8 – Troubleshooting
Failure to Run/Install FHO Program
Possible causes for the failure are:
• No HASP protection key. Verify that the HASP is connected to the USB port. You may use
the HASP Viewer Application to determine whether a HASP is being detected by the PC.
It is not certain that USB Passthrough has been achieved since it shows up in the Device
Manager.
• .Net 3.5 or Windows Installer 4.0 are not installed.
• The server Web Port 443 is being used by another application. Verify that no other Web
server, such as IIS, is running. Some programs such as Skype ™ may also use this port, and
cause failure. Port 443 must be available. In cases where it is occupied by other
applications, define another port for them.
• A Remote Desktop session is active on the server (this will sometimes interfere with the
FHO’s ability to see the HASP through USB Passthrough. Ensure that all remote desktop
sessions are closed (connections using vSphere, VNC or TeamViewer usually do not have
this issue).
• Open Database Connectivity (ODBC) connection to database does not work. Go to ODBC
connection window, select Control Panel, Administrative Tools and then Data Sources.
Note: These instructions are for advanced users only.
Figure 8-1: ODBC Connection Dialog Screen