AMETEK 2001RP User Manual
Page 6
User and Programming Manual - Rev R
iv
2001RP
WARRANTY INFORMATION
AMETEK Programmable Power warrants each instrument manufactured by them to be free
from defects in material and workmanship for a period of one year from the date of shipment
to the original purchaser. Excepted from this warranty are fuses and batteries that carry the
warranty of their original manufacturer where applicable. AMETEK Programmable Power will
service, replace, or adjust any defective part or parts, free of charge, when the instrument is
returned freight prepaid, and when examination reveals that the fault has not occurred
because of misuse, abnormal conditions of operation, user modification, or attempted user
repair. Equipment repaired beyond the effective date of warranty or when abnormal usage
has occurred will be charged at applicable rates. AMETEK Programmable Power will submit
an estimate for such charges before commencing repair, if so requested.
SERVICE PROCEDURE
If a fault develops, notify AMETEK Programmable Power at
or its local representative, giving full details of the
difficulty, including the model number and serial number. On receipt of this information,
service information or a Return Material Authorization (RMA) number will be given. Add the
RMA number furnished to the shipping label. Pack the instrument carefully to prevent
transportation damage, affix label to shipping container, and ship freight prepaid to the
factory. AMETEK Programmable Power shall not be responsible for repair of damage due to
improper handling or packing. Instruments returned without RMA No. or freight collect
DAMAGE IN TRANSIT
may
be refused at AMETEK Programmable Power discretion. Instruments repaired under
Warranty will be returned either via prepaid surface freight or low cost airfreight at AMETEK
Programmable Power discretion. Instruments repaired outside the Warranty period will be
returned freight collect, Ex Works AMETEK Programmable Power, 9250 Brown Deer Road,
San Diego, CA 92121. If requested, an estimate of repair charges will be made before work
begins on repairs not covered by the Warranty.
The instrument should be tested when it is received. If it fails to operate properly, or is
damaged in any way, a claim should be filed immediately with the carrier. The claim agent
should obtain a full report of the damage, and a copy of this report should be forwarded to us
by fax or email (Fax: 858 458 0267, Email:
). AMETEK
Programmable Power will prepare an estimate of repair cost and repair the instrument when
authorized by the claim agent. Please include model number and serial number when
referring to the instrument.
SPARE PARTS
To order spare parts, user manuals, or determine the correct replacement part for your
California Instruments products, please contact the Customer Service department by phone
at + 1 858 450 0085 or by email