beautypg.com

11 troubleshooting, Solving common problems – EXFO FG-750 User Manual

Page 297

background image

Fiber Guardian

283

11 Troubleshooting

Solving Common Problems

Problem

Possible Cause

Solution

The unit has restarted

unexpectedly.

There was a problem

with the host while

you were working or

at startup of the unit.

There was a problem

with the companion.

There has been a

power failure.

Any problem that could

have occurred should be

solved once the unit has

restarted.
If the problem persists,

contact EXFO.

You have waited 10 minutes

after starting the installation of

the Platform package, but you

are still unable to connect to the

Host Web UI.

There was a problem

during the installation

process.

Try restarting the unit

manually (by pressing the

button on the front panel),

ensure that the Host Web

UI is accessible, and that

the right version has been

installed properly.
If the new version has not

been installed, try

reinstalling the Platform

package.
If you are not able to

reconnect to the Host Web

UI or if the new package

cannot be installed,

contact EXFO.