FingerTec AC800 Plus MC - Manual (Page 60)

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APPENDIX • TROUBLESHOOTING
1 I can’t turn on the FingerTec® Fingerprint Reader. When I
pressed the power button, nothing happened.
• Check if your FingerTec® Fingerprint Reader’s LCD screen is lighted and there
is a beep sound when the reader is turned on. If not, make sure the power in
turned on at the electrical supply outlet.
• Check the connection of the power adapter to an electrical supply outlet; it may
not be fitted properly.
• If you are confirmed that there is no problem with the power supply, your
FingerTec® Fingerprint Reader may need to be replaced. Kindly contact your
reseller.
2 I can’t connect the FingerTec® Fingerprint Reader to the PC. Every
time I try it, the software prompts “unable to connect” mes-
sage.
Check the settings on the reader to see if TCP/IP or RS232/RS485 connection
is enabled.
• Check whether the COMM key is used, default is 0.
• For TCP/IP connection, check the IP address.
• For the RS232/RS485, the baudrate for the reader and software must be
the same. Make sure that the DevID is correct.
• After changes are made, restart the FingerTec® Fingerprint Reader.