Brother INTELLIFAX 600 - Manual (Page 116)

TROUBLESHOOTING
Problems When Receiving A Fax
PROBLEM POSSIBLE CAUSE ACTION Ref.
Poor overall received copy
quality
• Poor quality original
• Inappropriate resolution
setting
• Ask the sender to re-transmit
from a good original
• Ask the sender to re-transmit
using FINE, SUPERFINE or
PHOTO mode as appropriate
8-5
Vertical streaks on the
received copy
• Dirt on the print head
• Printer fault
• Dirt on the scanner of the
sending fax
• Fault in the scanner of the
sending fax
• Clean the print head
• Contact your dealer if the
problem persists
• Ask the sender to check
• Ask the sender to check
15-1
Horizontal streaks or missed
lines on the received copy
• Poor telephone line quality
_________________________
• Ask the sender to re-transmit
• Contact your telephone
installer if the problem recurs
when receiving from other
locations
Problems When Polling
PROBLEM POSSIBLE CAUSE ACTION Ref.
Polling is unsuccessful The machine you tried to
poll was not set up to be
polled
‘ Contact the other party and
ask them to set up their
machine to be polled, then try
again
I D M I S M A T C H
1 A LT ER N A T E
Î
P R E S S S T O P K E Y
The password (POLLING
ID) for secure polling did
not match that set on the
other machine
Contact the other party and
check the polling password
11-2
Others
PROBLEM POSSIBLE CAUSE ACTION Ref.
• 4006 indicates that a unit which • Set the polling, then contact the 11-2
C O M M , E R R O R X X Y Y
1 A LT ER N A T E |
has not been set up for polling
has been polled by another unit.
other party.
P R E S S S T O P K E Y
ex) XX YY = 4006 or 4013
• 4013 indicates that the machine
has been set up for secure
polling, but the polling request
has come from a unit which is
not a Brother machine.
• Set the secure polling, then
contact the other party.
14-5