Brother INTELLIFAX 600 - Manual (Page 112)

TROUBLESHOOTING
14. TROUBLESHOOTING
Your lnteiliFAX600/650M should provide you with many years
of trouble-free serviee. However, if any problems do occur when
using the machine, the following guide will help you to decide
if the problem lies with the IntelliFAX600/650M, with another
fax machine, or with the telephone network.
hi many cases when a problem occurs, an error message will
appear in the display, which will help you to decide the cause of
the problem. When this happens, you should make a note of the
error message, press the STOP key to terminate the current
operation, then tiy to find the cause of the problem.
The troubleshooting guide is divided into sections, according to
the type of operation being performed when the problem occurs.
Where a problem produces an error message, the error message
is shown.
If you are not able to solve a problem with your fax machine
after reading this section then, contact Brother service personnel
at 1 -800-284-4 FAX. (U.S.A. only).
Image Quality
Poor image quality is one of the commonest problems with fax
machines. It can occur when copying, transmitting, or receiving
faxes, and may arise from a variety of causes. If image quality
problems occur, your first step should be to make a copy from a
good original to check that the problem does not lie in the scanner
or printer of your IntelliFAX600/650M. If you can make a good
copy, then the problem is almost certainly not in the
IntelliFAX600/650M, and you can go on to check other possible
reasons for the problem.
General Machine Errors And Paper Jams
PROBLEM POSSIBLE CAUSE ACTION Ref.
• Unsuitable type of document
• Too thick
• Too thin
• Wrinkled
• Damp
• Staples or paperclips
• Document guide
• Open the cover and remove
the document. Try again using
a photocopy of the document
• Adjust the guides located on
either side of the document.
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D O C U M E N T J A M
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