Kontron TIGW1U Carrier Grade Server - Manual (Page 81)

Kontron Carrier Grade Server TIGW1U
December 2009 Product Guide, rev. 1.3
81
Troubleshooting—TIGW1U server
 Make sure you are using the correct and the current drivers. Go to http://
us.kontron.com/support/ for a link to the drivers.
 Make sure the driver is loaded and the protocols are bound.
 Make sure the hub port is configured for the same duplex mode as the network
controller.
 Make sure the correct networking software is installed.
 If you are directly connecting two servers (without a hub), you will need a
crossover cable.
 Check the network controller LEDs next to the NIC connectors.
5.4.6 Diagnostics Pass but the Connection Fails
 Make sure the network cable is securely attached.
 Make sure you specify the correct frame type in your NET.CFG file.
5.4.7 The Server Hangs When the Drivers are Loaded
 Certain drivers may require interrupts that are not shared with other PCI drivers.
For these drivers, it may be necessary to alter settings so that interrupts are not
shared. See the documentation that came with your PCI card(s) for information on
changing interrupts.
5.4.8 The Controller Stopped Working When an Add-in Adapter was
Installed
 Make sure the cable is connected to the port from the onboard network controller.
 Make sure your BIOS is current. Go to http://us.kontron.com/support/ for a link to
the current version.
 Make sure the other adapter supports shared interrupts. Make sure your operating
system supports shared interrupts.
 Try reseating the add-in adapter.
5.4.9 The Add-in Adapter Stopped Working Without Apparent Cause
 Try reseating the adapter first; then try a different slot if necessary.
 The network driver files may be corrupt or deleted. Delete and then reinstall the
drivers.
 Run the diagnostics.
5.4.10 System Boots When Installing a PCI Card
System Server Management features require full-time “standby” power. This means
some parts of the system have power going to them whenever the power cord is
plugged in, even if you have turned the system power off with the power button on the
front panel. If you install a PCI card with the power cord plugged in, a signal may be
sent to command the system to boot. Before installing a PCI card, you should always:
1. Turn off the server power by using the power button on the front of the system.
2. Unplug the power cord
from the server.