Kontron TIGW1U Carrier Grade Server - Manual (Page 5)

Kontron Carrier Grade Server TIGW1U
December 2009 Product Guide, rev. 1.3
13
—TIGW1U server
4.1.2 If You Cannot Access Setup .................................................71
4.1.3 Setup Menus ......................................................................71
4.1.4 CMOS Clear and Password Reset Procedure ............................72
4.1.5 BMC Force Update Procedure ................................................73
4.2 Upgrading the BIOS .......................................................................73
4.2.1
Preparing for the Upgrade ....................................................73
4.2.1.1
Recording the Current BIOS Settings .......................74
4.2.1.2 Obtaining the Upgrade ...........................................74
4.2.2 Updating the BIOS ..............................................................74
4.3 Clearing the Password ....................................................................74
4.4 Clearing the CMOS .........................................................................75
5 Troubleshooting ...................................................................................77
5.1
Resetting the System .....................................................................77
5.2 Problems Following Initial System Installation ....................................77
5.2.1
First Steps Checklist ...........................................................77
5.3 Hardware Diagnostic Testing ...........................................................78
5.3.1
Verifying Proper Operation of Key System Lights .....................78
5.3.2 Confirming Loading of the Operating System ..........................79
5.4 Specific Problems and Corrective Actions ..........................................79
5.4.1
Power Light does not Light ...................................................79
5.4.2 No Characters Appear on Screen ...........................................79
5.4.3 Characters are Distorted or Incorrect ....................................80
5.4.4 System Cooling Fans do not Rotate Properly ..........................80
5.4.5 Cannot Connect to a Server .................................................80
5.4.6 Diagnostics Pass but the Connection Fails ..............................81
5.4.7 The Server Hangs When the Drivers are Loaded ......................81
5.4.8 The Controller Stopped Working When an Add-in Adapter was
Installed............................................................................81
5.4.9 The Add-in Adapter Stopped Working Without Apparent Cause ..81
5.4.10 System Boots When Installing a PCI Card ..............................81
5.4.11 Problems with Newly Installed Application Software .................82
5.4.12 Problems with Application Software that Ran Correctly Earlier ...82
5.4.13 Devices are not Recognized under Device Manager (Windows*
Operating System) .............................................................82
5.4.14 Hard Drive(s) are not Recognized .........................................82
5.5 LED Information ............................................................................83
5.6 BIOS Error Messages ......................................................................83
5.6.1
BIOS POST Beep Codes .......................................................84
6 Warranty ..............................................................................................87
A Safety Information ...............................................................................89
A.1
Emissions Disclaimer ......................................................................89
A.2 Intended Uses ...............................................................................89
A.2.1
If AC Power Supplies Are Installed ........................................89
A.2.2 If DC Power Supplies Are Installed ........................................90
A.2.3 Temperature and Ventilation.................................................91
A.3 Safety Cautions .............................................................................91
B Regulatory and Certification Information .............................................99
B.1
Product Regulatory Compliance .......................................................99
B.1.1
Product Safety Compliance ...................................................99
B.1.2 Product EMC Compliance - Class A Compliance .......................99
B.1.3 Certifications / Registrations / Declarations ............................99
B.2 Electromagnetic Compatibility Notices .............................................100
B.2.1
FCC (USA) .......................................................................100