Drucker Diagnostics Paralens Advance - Manual (Page 46)

6.7 TROUBLESHOOTING TIPS FOR ACCUTUBES
This section lists problems that may be encountered
while preparing QBC AccuTubes or while operating
the QBC Autoread Plus.
Problem: AccuTube is underfilled.
Action: If filling the AccuTube with a pipetter,
check that the spacer is placed on
the pipetter correctly. When filling the
AccuTube by capillary action, check to
be sure that the blood column reaches
the bottom black fill line on the tube.
Problem: AccuTube is overfilled.
Action: If filling the AccuTube with a pipetter,
check that the spacer is placed on
the pipetter correctly. When filling the
AccuTube by capillary action, check to
be sure that the blood column does not
go past the uppermost black fill line on
the tube.
Problem: Blood touches stopper during fill, wipe and
mix steps.
Action: Tip the AccuTube so that the fill end is
angled down slightly. With the thumb and
forefinger, gently pull on the stopper until
the blood moves down the tube, away
from the stopper. Seat the stopper after
mixing is complete.
Problem: Stopper is seated after inserting float but
before mixing tube.
Action: Prepare another AccuTube.
Problem: Stopper comes out before filling.
Action: Locate the end of the AccuTube farthest
from the white identification line. Partially
insert the stopper into this end with
the thumb and forefinger. Proceed with
filling.
Problem: Stopper comes out after filling.
Action: Locate the end of the AccuTube with the
white identification line. With the thumb
and forefinger, partially insert the stopper
into the opposite end of the AccuTube.
Use the AccuTube illustration as a guide.
Continue preparing the AccuTube as
described.
Problem: Float gets stuck
(after centrifugation is complete).
Action: Prepare another AccuTube.
Problem: AccuTube is dropped in analyzer.
Action: Do not shut the door of the Autoread
Plus. Check to see if the AccuTube is in
the Waste Tray (located on the left side).
If the AccuTube is not in the Waste Tray,
look in the Loading Platform to see if the
AccuTube is visible. If one end of the
tube is visible, turn off the analyzer, use
forceps, and gently lift the tube up and
out of the analyzer.
For situations that require technical assistance, call:
QBC Diagnostics Inc. Technical Service
1-866-265-1486 (toll free) or +1-814-692-7661.
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