Metrohm NIRS XDS RapidLiquid Analyzer - Manual (Page 81)

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2
No communication between
Vision and the instrument.
1. Verify that the RJ-45 cable is plugged in at both
the instrument and at the network wall jack.
2. Verify that the RJ-45 cable is plugged in at both
the computer and at the network wall jack.
(NOTE: Direct connection is explained in section
3.0 for non-network users. This requires a special
cable.
3. Verify that the instrument is powered on. (See
previous Observed Problem.)
4. Verify that the network wall jack is active, and has
a connection point within the internal network.
5. Verify that the instrument is Available in
Configure, Input. This instrument serial number is
found on the serial plate on the side of the
instrument. This serial number should be visible in
Vision in Configure, Input.
6. Verify that the connector ends of the RJ-45 cable
are not damaged, crushed, or distorted in any
way. Wires should be firmly clinched by the
connectors.
3
Lamp does not come on when
instrument is connected.
1. Verify communication with instrument. Click on
Acquire, Disconnect, then Acquire, Connect, Select
DCM to verify proper connection. If lamp does not
come on, replace lamp according to instructions
provided in part 8.3 of this manual. Do not
attempt to replace lamp with AC power applied.
2. Lamp may be burned out. This should not occur
for thousands of hours of normal use, but could
be caused by jarring or other physical motion.
Replace lamp.
3. Instrument thermal shutdown may have occurred
due to high internal operating temperatures.
Determine cause of high temperature and correct
before subsequent operation.
4
Instrument fails Wavelength
Linearization
1. Verify that the sample drawer is not jammed or
impeded in any way. It should be free to open and
close under software control.
2. Instrumental problems – contact Metrohm service
or your authorized distributor.