14 troubleshooting (faq), How to solve large margin(s) – DJI Phantom 2 Vision User Manual User Manual

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14 Troubleshooting (FAQ)

14.1 How to solve large margin(s) mid-point error?

If the Remote Control stick(s) mid-point margin of error is too big, the motors will fail to start when you execute the

Combination Stick Commands (CSC) and the aircraft will not take off. Below are possible situations where the

Remote Control’s stick(s) mid-point margins of error could be too big:

(1) One of the Remote Control’s stick position (except the throttle stick) is not centered when powering on the

PHANTOM 2 VISION.

Solution: Place all Remote Control sticks at their mid-point positions and then power cycle the PHANTOM 2

VISION to re-record the mid-point. If the problem persists, this can be caused by scenario (2).

(2) The Remote Control sticks have been trimmed which leads to a large deviation of the mid-point position.

Solution: Use the Assistant to perform a Remote Control calibration. To do so, carry out the following procedures.

(a) Connect to the Assistant, tap Basic-> RC-> Command Sticks Calibration, and push all Remote Control sticks

through their complete travel range to see if any stick cannot reach its outer most position.

(b) Power cycle the PHANTOM 2 VISION. Note that a power cycle is required.

If the above solutions do not solve your issue, please send your Remote Control to DJI Customer service for repair.

14.2 How to restore a video file if power is turned off during a recording session?

Solution: Keep or place the Micro-SD card back into the camera. Power cycle the camera and wait about 30

seconds for the video file to be restored.

14.3 Failure to acquire the SSID.

Solution: Double check whether both the camera and Range Extender are powered on and the power switch of the

camera is switched to “WIFI ON”.

14.4 What to do if PHANTOM 2 VISION is out of sight and the Wi-Fi connections is lost?

Solution: Turn off the Remote Control to trigger the Failsafe mode and the aircraft will start to fly back, descend,

and land at the Home point automatically. Please make sure there are no obstacles within the go home route and

you are familiar with the regaining control procedure.

14.5 Wi-Fi connection fails all the time.

Solution: Double check the current Wi-Fi connection status of the mobile device. The mobile device may be

connecting to other Wi-Fi networks after a connection breaks with the PHANTOM 2 VISION.

14.6 Files fail to synchronize.